Support centre

Answers to the common questions first. Can't find yours? Send a ticket below and it lands with us directly.

The quick answers

How do I book a drive?

Create a driver profile, open a listing, pick a date and send the request. The team accepts or declines; once accepted you pay through our secure checkout and the date is locked.

Where does my money go?

You pay in full upfront but the team does not get it yet. RaceCarsHire holds every payment until 24 hours after your drive completes. Day cancelled or car missing? It comes straight back to you.

What if I cancel?

Cancel 14+ days out for a full refund. A late cancellation inside 14 days or a no-show on the day means 20% is retained for the team with the balance refunded. Full detail in the booking terms.

What licence do I need?

Each listing states its minimum driver level. Plenty welcome complete novices; the team confirms licence requirements before your money moves.

Damage and insurance?

Every team sets a damage excess, stated before you pay. You sign their damage agreement before you get in the car. Mechanical failures that are not driver-induced are the team's responsibility.

I run a team.

List free, keep control of pricing and approvals, get paid 24 hours after each drive. Start at For teams or raise a ticket for portal help.

Send us a ticket.

Goes straight to the founders. You get a reference number now and a reply by email, usually same day. Prefer email? support@racecarshire.com